HELP CENTER
QUESTIONS?
QUESTIONS?
I'VE GOT ANSWERS.
Everything you need to know about bookings, live streams, mixes, the community, member accounts and DJ Carlos Rivas.
01BookingEvents, availability & requests
02Live & MixesStreams, replays & music
03CommunityRequests, voting & Playlist Lab
04AccountsProfiles, security & email
BOOKING
EVENTS & AVAILABILITY
What types of events do you DJ?+
I’m available for private events, parties, celebrations, lounges, bars and other events where an open-format DJ fits the room. If you’re not sure whether your event is a match, send a booking inquiry and tell me what you have in mind.
How far in advance should I book?+
The earlier the better, especially for weekends and special dates. Availability can change quickly, so submitting an inquiry early gives us the best chance to work something out.
Does submitting the booking form confirm my event?+
No. The booking form is an inquiry only. Your event is not confirmed until the details are reviewed and you receive a direct confirmation from DJ Carlos Rivas.
What areas do you serve?+
Availability depends on the date, event type and location. Include the full venue or city in your booking inquiry so travel and setup requirements can be reviewed.
Can I request specific songs or genres for my event?+
Absolutely. The booking form includes space for music preferences. You can share must-play songs, favorite genres and anything you want avoided so the music fits your event.
Do you provide DJ equipment?+
Equipment needs are handled on a case-by-case basis depending on the venue and event. Include as much information as possible in the inquiry so the setup can be discussed before the event is confirmed.
LIVE & MIXES
STREAMS & MUSIC
Where can I watch DJ Carlos Rivas live?+
Use the Live section on the homepage. It links you to the current streaming destination so you can jump into the stream when I’m live.
Where can I listen to past mixes?+
Featured mixes are available directly from the homepage and are powered by Mixcloud. You’ll see salsa, freestyle, Latin and other mixes as new sets are added.
Can I request a song for a future stream?+
Yes. Registered community members can submit song requests and vote on requests from other members. It’s one of the ways the community can help shape future sets.
Why do you play so many different genres?+
My music background comes from both Brooklyn and Puerto Rico. I grew up around salsa, freestyle, hip-hop, R&B, dance and New York Latin music, then developed a deeper connection to Puerto Rican and Caribbean sounds. Mixing those worlds together is part of what defines my style.
COMMUNITY
REQUESTS, SETS & DISCUSSIONS
Do I need an account to use the Community?+
You can browse some community content without an account, but you’ll need a verified account to participate, submit requests, vote, contribute to Playlist Lab or join discussions.
What is Playlist Lab?+
Playlist Lab is a collaborative set-building feature. Members can create a set idea, suggest songs, explain why a track fits and vote on contributions. It’s designed so the community can build a set together.
How do song requests and voting work?+
Members can submit songs they’d like to hear and vote on requests from the community. Requests may be approved, played or declined through moderation depending on the stream, set or context.
What are member badges?+
Badges are earned from real community activity. Examples include creating Playlist Lab sets, contributing tracks, starting discussions and receiving votes on suggestions.
Can other members see my email address?+
No. Your email address is private account information and is not displayed on your public member profile.
Can I upload my own profile picture?+
Yes. You can either choose one of the site’s custom DJ-themed avatars or upload your own supported profile image from your profile settings.
ACCOUNTS & SECURITY
LOGIN, PASSWORDS & EMAIL
Why do I need to verify my email?+
Email verification confirms that you own the address used for your account. It helps protect the community from fake accounts and gives you a secure way to recover access later.
I forgot my password. What should I do?+
Use the Forgot Password option on the login screen. You’ll receive a time-limited password-reset link at your verified email address.
Why would an account be suspended?+
Accounts may be suspended when necessary for community safety, abuse prevention or serious rule violations. A suspended account cannot sign in until it is reactivated by an administrator.
How do I stop announcement emails?+
Every announcement email includes an unsubscribe link. You can also manage announcement emails from your profile settings. Turning announcements off does not affect important account-security emails.
What information is public on my profile?+
Your display name, avatar or profile photo, bio, music interests, favorite genres, badges and community activity may appear publicly. Your email address and private admin information are never shown on your public profile.
ABOUT DJ CARLOS RIVAS
THE STORY BEHIND THE MUSIC
What kind of music do you play?+
My sets can move through salsa, freestyle, reggaeton, hip-hop, Latin, dance, house, R&B and throwbacks. I don’t like forcing music into one box—the goal is to follow the energy and make different worlds work together.
What influenced your DJ style?+
Growing up in Brooklyn, listening to my father’s DJ mixes and hearing music throughout the streets and block parties gave me my first musical foundation. Later, living in Puerto Rico deepened my connection to the culture and music there. Both places continue to shape how I mix today.
Where can I read your full story?+
The homepage About preview links to the full My Story page, where I talk about Brooklyn, Puerto Rico, my father’s influence, stepping away from DJing, building a career in operations and technology, and eventually coming back to music.
LET'S TALK.
If you didn’t find what you were looking for, send me a message and I’ll get back to you.
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